Refund and Returns Policy



Return & Refund Policy for Kitise.co.uk

At Kitise.co.uk, we prioritize your satisfaction with every purchase. Please review the following guidelines for our hassle-free return policy:

  1. – 30-Day Free Return: Enjoy peace of mind with our 30-day return policy. If you’re not entirely satisfied with your purchase, you can return it within 30 days of the purchase date at no extra cost.


  2. – No Reason Needed: We understand that preferences can vary, so we don’t require a reason for your return within the 30-day window.


  3. – Original Packaging Required: Ensure items are returned in their original packaging with tags, labels, and accessories intact.


  4. – Unworn Handbags: Handbags must be unworn to qualify for a return.


  5. – Return Process: Contact our customer service team within the 30-day period to initiate your return. You can email us at info@kitise.co.uk to request your free shipping label or QR code.


  6. – Refund Processing: Once we receive your return, we’ll process your refund within 3-5 working days from the return delivery date.


  7. – Refund or Exchange: Choose between a refund or exchange for eligible items.


  8. – Non-Returnable Items: Some items may not be eligible for return due to hygiene or customization reasons. Check our website or contact customer service for details.


  9. – Damaged or Defective Items: Contact us immediately if you receive a damaged or defective item, and we’ll work to resolve the issue promptly.


  10. – Shipping Costs: Return shipping within the 30-day period is free. However, customers are responsible for return shipping costs outside of this timeframe.


  11. – Policy Updates: We reserve the right to update our return policy as needed. Any changes will be effective immediately and posted on our website.


By shopping with Kitise.co.uk, you agree to adhere to the terms outlined in this return policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance. We’re committed to ensuring your shopping experience is exceptional.


Need help?

Contact us at info@kitise.co.uk for questions related to refunds and returns.

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